Your Wellbeing, Privacy & Informed Consent
At Well-Being with Kate Kingwell, my priority is to provide a safe, compassionate and confidential environment where you feel heard, respected and supported.
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Counselling and psychotherapy are collaborative processes, and every session is tailored to your individual needs, circumstances and personal goals.
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Your Wellbeing
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You are encouraged to share relevant information about your emotional, psychological and physical wellbeing that may assist our work together.
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Exploring personal experiences and emotions can sometimes bring up uncomfortable feelings. You are always welcome to communicate any concerns, ask questions or request a pause during a session.
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You have the right to participate at your own pace and to decline any particular therapeutic technique.
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While counselling and psychotherapy can support positive change, individual outcomes vary and specific results cannot be guaranteed.
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Counselling and psychotherapy are not substitutes for medical or psychiatric assessment, diagnosis or treatment.
Confidentiality & Privacy
Your privacy and trust are important to me.
Information shared during sessions is treated confidentially and handled in accordance with applicable privacy legislation and professional ethical obligations.
There are certain limits to confidentiality, including circumstances where disclosure is required or authorised by law, or where serious safety concerns justify disclosure.
Information may also be discussed during professional clinical supervision, with appropriate measures taken to protect your privacy.
Your personal information will not ordinarily be shared with other healthcare professionals without your consent, unless disclosure is otherwise legally permitted or required.
Informed Consent
Before your first appointment, you will receive a confidential client intake form and consent agreement through Wix.
These documents help me understand your needs and ensure you have the opportunity to review the nature of our work, confidentiality arrangements and professional boundaries.
Please complete the required forms before your first session.
Your participation is voluntary, and informed consent is an ongoing part of our therapeutic relationship. You are always welcome to discuss concerns or ask questions before or during our sessions.
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My Commitment to You
I am committed to providing professional, ethical and compassionate support, respecting your individuality and working collaboratively with you towards meaningful and lasting change.
Cancellation Policy
At Well-Being with Kate Kingwell, I value the time we set aside for your sessions and appreciate your understanding of the following arrangements.
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Appointments & Payment
Payment is required at the time of booking to secure your appointment. Appointments are confirmed once payment has been received.
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Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
With sufficient notice, your payment can be transferred to another appointment.
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Late Cancellations & Missed Appointments
Cancellations made with less than 24 hours' notice, or appointments missed without notice, may incur the full session fee.
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Unexpected Circumstances
I understand that life can be unpredictable and unexpected situations arise. Genuine emergencies and exceptional circumstances will be considered individually.
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Thank you for respecting the time reserved for your appointment. I look forward to supporting you on your journey towards greater wellbeing and meaningful change.
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